CALL CENTER REPRESENTATIVE

Why Great Lakes?

Our mission of "doing what's right" isn't just a slogan. It's the guiding principle in everything we do. Students and their families borrow money for college because it's an important investment in their future. Our goal is to help students borrow responsibly, complete their education, and find repayment solutions that work for them. That's where you come in!

We need Call Center Representatives who can answer borrower's questions, contact borrowers whose accounts are past due, and work to find payment solutions that work for them. You'll help borrowers understand how much they've borrowed and the best way to manage their student loan debt. You'll also help borrowers create a personal plan to successfully pay back their student loans. Your caring and patient guidance of calls will help borrowers restore and maintain their accounts in good standing.

What's Great about us?

• Receive Great Pay! The pay for this position starts at $14.85/hour. There are some shifts eligible for an additional $1.00/hour for hours worked after noon. Bilingual (Spanish) individuals can also earn an additional $1.50/hour differential. Our Professional Development Path boosts career development for Call Center Representatives. Acquiring new skills can lead to salary increases and/or title changes, helping Representatives have more control of their career development.

• Enjoy Great Benefits! We reward dedicated employees with a positive work environment, including that support their financial future, personal satisfaction, and career development. Just as we help student loan customers find solutions that work for their lives, we also equip our employees with tools, benefits, and information to enjoy quality of life through health, work-life balance, financial stability, and growth. This commitment earned us a spot on In Business Magazine's "Best Companies to Work For" list for the past two years.

• Do Great Things! Every Great Lakes employee enjoys unique opportunities to join in and change lives. Employees can get involved and support education causes locally through our Great Lakes Gives program:

  • Support our adopted schools by collecting school supplies, healthy snacks, books, winter clothing, Box Tops for Education, and more to help meet the basic needs of students and staff. Each of our offices has adopted a nearby school that welcomes the extra assistance our employees provide.

  • Unite for our annual company-wide United Way campaign, by pledging and participating in a variety of fun events in support of education initiatives and other causes in each of our communities. Employee giving has been multiplied in recent years by a Great Lakes corporate match supporting education.

• Have a Great Time! Activity committees at each site plan fun activities and events throughout the year including events for family!

What are we looking for?

The perfect candidate can talk to anyone over the phone. Our Call Center Representatives are patient and caring and must be able to negotiate and problem solve on a daily basis. Representatives must be able to easily and frequently change from one activity to another while operating a computer keyboard.

When does training start?

• Three week training class dates anticipated to be: January 30 - February 17, 2017.
• In-class training: 12:30 p.m. - 9:00 p.m., Monday through Friday, for 15 business days.
• Participation each day is required.

What is the schedule?

After training is complete, the regular full-time schedule begins. The current shift available is 12:45 p.m. - 9:15 p.m. Monday - Friday. NO WEEKENDS!

How should you apply for this great job?

If you're interested in this job opening, please visit the Careers section of our website at. There are several steps in our hiring process. You can start by completing all required sections of your application. Once you submit your fully completed application, you'll receive an email with next steps. This will include a link for an on-line simulation exercise that we ask you to complete as part of our selection process. You may also be asked to complete a digital interview.

Great Lakes is an equal opportunity employer of veterans and individuals with disabilities. We invite all applicants to complete the Voluntary Affirmative Action questions when submitting application materials. The questions are found at the end of the online application process. To learn more about our commitment to Equal Employment Opportunity, please visit our.

Great Lakes has contractual obligations that require criminal, employment and education background investigations as a condition of employment.

Sorry, H - 1B sponsorship (initiation or transfer) is not provided / available.